Call-A-Bus , NY

Address: 200 Cortland Avenue,, Central New York Regional Transportation Authority (CNYRTA), P.O. Box 820
Syracuse,, NY 13205-0820
Phone: (315) 442-3434 Website:

What is Call-A-Bus?
Call-A-Bus is a public, ride sharing transportation service of the Central New York Regional Transportation Authority (CNYRTA).

Call-A-Bus is a paratransit service providing origin-to-destination trips to eligible people with disabilities who would otherwise use Centro buses if it were not for their disabilities.

Call-A-Bus is a complementary service as the service area and operation hours match the Centro Bus system.

As an origin-to-destination service, Call-A-Bus routinely provides curb-to-curb service with exterior door-to-exterior door service provided upon advanced notice.

Call-A-Bus is provided under the criteria set forth by the Americans with Disabilities Act (ADA) of 1990.

Call-A-Bus: An Introduction

Customers must be pre-registered to use the Call-A-Bus service. Eligibility is based on the functional abilities of the individual.

Requests for transportation will be taken by calling you local Call-A-Bus office 7 days-a-week. Requests are taken at least one day in advance, and no more than 14 days before the day you wish to travel.

The Hours of Service – Call-A-Bus service is available during the hours when Centro Transit Bus service is available. If the Centro Transit Bus you would take operates between 6:00am and 6:00pm, then your Call-A-Bus trip must be between 6:00am and 6:00pm. If the matching Centro Transit Bus service does not operate on Sundays, then there is no Call-A-Bus service available on Sunday.

The Areas of Service – Call-A-Bus service is available within ¾ miles of the Centro Transit Bus routes. That means both the origin and destination of each trip must be within a corridor measuring ¾ mile on either side of a bus route.


Please visit our website or Contact us for more information:

Online Contact Form

TTY/TTD Services: (315) 442-3430

Trip Requests: (315) 42-3420

CNY Centro Information: (315) 442-3400



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