Charlotte Area Transit System (CATS)

Address: 600 East 4th Street
Charlotte, NC 28202
Phone: (866) 799-2287 Email: telltransit@charlottenc.gov Website: http://charmeck.org/city/charlotte/cats

 

CATS Mission Statement: To improve the quality of life for everyone in the greater Charlotte region by providing outstanding community-wide public transportation services while proactively contributing to focused growth and sustainable regional development. 
 
CATS Para Transit: (please visit our website for details) 
 
CATS' goal is to serve all citizens of the region including those with special needs.  Special Transportation Service (STS) provides door-to-door transit services within Charlotte's City limits, including the towns of Matthews & Pineville, for individuals with disabilities certified as eligible according to the Americans with Disabilities Act (ADA). 
 
Riding STS: You need to schedule your ride(s) and obtain either pre-paid STS tickets or an STS monthly pass.
 
To Schedule A Ride -STS customer service representatives are available Monday – Saturday between 8:00 am and 5:00 pm.
 
When scheduling a trip(s), STS customer service representatives will need to know: 
    The exact address of your pick-up and drop-off locations
    The date and time(s) to be picked-up and dropped-off
 
STS provides two basic types of service requests:
 
On-Demand Service Request –  STS accepts service requests for the next day or for sometime within the next five days. For example: On June 1, you could call to request a trip on June 2 or any day through June 6. Remember, you must call between 8 a.m. and 5 p.m. to schedule transportation. You may schedule up to 4 one-way trips during any one-phone call. Each time you board STS, that boarding is considered a trip. So, riding to the mall to shop and then riding back home is two trips.
 
Subscription Service Request – Subscription service is limited by the ADA. Subscription service is designed for people who need to travel to the same place at the same time repeatedly; for instance, to work, school or kidney dialysis. A subscription allows you to call once and set up your schedule, rather than calling for each trip. Subscription service is available only if you schedule 6 or more trips a week to the same place at the same time (Remember, 3 round-trip requests are the same as 6 trips).
 
If you use the subscription service and your work or school schedule changes, you will need to reapply. Call STS at 704-336-2637 to apply for subscription service. If subscription service can not be immediately arranged, you may still call STS during regular business hours and schedule your desired trips individually. The ADA requires that we limit the total number of subscription reservations to ensure availability to customers who wish to schedule individual trips.
 
Coming Home – You need to schedule your return trip when you make your appointment.

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