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Lift Line, Paratransit (Rochester, NY)
Lift Line operates Monday- Friday from 5:00am -12:30am, Saturday and Sunday from 5:30am-12:30am.
Eligibility for paratransit service is determined through the Americans With Disabilities Act (ADA) application process. Once your completed application has been received, you will be notified in writing of your eligibility status within 21 days. Please note that the eligibility determination process may include an in-person interview and/or functional assessment. If this is the case, you will be contacted to schedule an appointment. Persons found eligible will receive a Lift Line ID card.
All Lift Line trips must begin and end within the service area prescribed by the ADA regulations. The service area is 3/4 of a mile on either side of an RTS fixed route. Park & Ride routes do not qualify. The Lift Line service area and hours are comparable to the RTS schedule; if an RTS route does not operate on a given day or time, Lift Line service will not be available in that area.
All types of trips may be scheduled on Lift Line, including work, medical, recreational and shopping. No priority will be placed on trip purpose, nor is anyone required to identify the purpose of their trip.
Lift Line is a shared ride service and part of the public transportation system. Many times the driver may have other customers to pick up and drop off while you are traveling to your destination.
Lift Line is a curb-to-curb public transportation service. Drivers will assist customers on and off the bus. For safety reasons, drivers may not leave the vehicle to escort you to and from buildings or carry packages.
How to Schedule a Ride:
Reservations for Lift Line may be made anytime from 3 days to 1 day in advance of your need for transportation. Under the Americans With Disabilities Act(ADA), Lift Line is permitted to offer you a ride within one hour before and one hour after your requested trip time. You may call to schedule rides between 8:00 AM to 5:00 PM, seven days per week.
If you will be traveling with a Personal Care Attendant (PCA) or a service animal, please be sure to let the scheduler know when you make your ride request. PCAs may ride at no charge. Guests may travel on a space available basis and must pay same fare as Lift Line Customer- see below for fares.
Lift Line customers must pay the driver the exact fare at the time of the ride. Lift Line drivers do not provide change. Lift Line fares are collected prior to the vehicle's departure and may be collected prior to boarding. Lift Line drivers are not required to transport those who do not pay the fare. Round-trip fares are not accepted. Lift Line drivers are prohibited from acting as an attendant for customers.
1 mile or less from origin $ 1.50
Over 1 mile – 3 miles $1.75
Over 3 miles – 20 miles $2.00
Over 20 Miles $4.00
Same-Day Service $6.00 plus distance based fare
Supplemental Service $6.00 plus distance based fare
Passes may be purchased for $18 or $20 at the following locations:
Lift Line drivers
Online – click here to purchase bus passes via this site.
Lift Line – 588 Trabold Road (in person or through the mail)
Regional Transit Service – 1372 East Main Street
RTS – Downtown Retail Booth
Lift Line Supplemental Service- Available now, you can pay less for Same Day Ride Service and you will be able to travel farther with the new Supplemental Service Area. The fare for a supplemental ride will be the distance based fare plus $6.00.
Rides in the supplemental area will be accepted from the day before to the day of the ride. Service in the supplemental service area will be available 7 days a week including holidays. If you are currently taking advantage of the Same Day Ride Service you may see a reduction in your cost because the Same Day Ride fare has been reduced.
It is important to note that your regular ADA Lift Line Service is not changing. Your ride and fare will remain the same in the regular ADA service area. If you choose to take advantage of the supplemental service you will pay the distance based fare plus $6.00. If you don't chose this option everything stays the same.
Ride RTS FREE with your Lift Line ID Card – All Day, Every Day! RTS Transit Orientation is available. For a schedule, call 585-654-0265 from 8:00 AM to 5:00 PM, Monday through Friday.
Visitors to Rochester are Welcome on Lift Line – If you are visiting the Rochester area and use ADA paratransit service where you live, you are able to enjoy the benefits of Lift Line service. Please call the Scheduling Department at 585-224-8330 and provide documentation regarding your hometown ADA certification.
Reciprocal visitor certification is valid for up to 21 days of travel. If you plan to stay in the area for a longer period, please request an application for Lift Line certification.
Please visit our website or Contact us for more information:
Request application: (585) 654-0618