Relay Service , New York (NYRS)

Address: P.O. Box 547
Geneseo,, NY 14454
Phone: (585) 243-4880 Fax: (585) 2434884 Email: Website:

New York Relay Service (NYRS) was established in 1989, years before the Americans with Disabilities Act went into effect on July 26, 1993. New Yorkers were fortunate to enjoy a state-wide, 24-hour telecommunications relay service in 1989, when many states did not offer relay service.

Before the days of New York Relay Service, deaf and hard-of-hearing people had to rely on their hearing neighbors, relatives, and co-workers to make those phone calls. They even went over to their neighbors' houses at 5 AM or at midnight to make an emergency call! Or they had to drive down to their doctors' offices or their pizza parlors, just to make an appointment or order a pizza delivery.

Currently, New Yorkers who are deaf, hard-of-hearing, deaf-blind, and speech-disabled enjoy nearly effortless communication via their telephones, thanks to New York Relay Service.

New York Relay Service is available

24 hours a day,
365 days a year,

with no restrictions on the length or number of calls placed. This valuable communications tool gives all individuals who are deaf, hard-of-hearing, deaf-blind or speech-disabled the opportunity to make personal and business calls just like any other telephone user.

There is no charge for using New York Relay Service within your local calling area. Long distance call rates are determined by the carrier of choice. Long distance calls are billed at a reduced rate. New York Relay Service gives you a number of billing options when you place intrastate, interstate, or international calls.

Please visit our website or Contact us for more information:

Contacts by Department

1-800-927-0282 (TTY)


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