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"Surprise Dial-A-Ride provides two types of service:
ADA, and General Public.
ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Surprise Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to travel within the entire Valley Metro system.
General Public: The City of Surprise has elected to make our Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service. "