Transit Authority, Washington Metropolitan Area

Address: 600 5th Street, NW
Washington,, DC 20001
Phone: (202) 637-7000 Website:

Metro operates and maintains a safe, reliable and effective transit system that enhances mobility, improves the quality of life, and stimulates economic development in the Washington metropolitan area.


Services Include: Metro-Rail, Metro-Bus and MetroAccess


Metrorail – provides safe, clean, reliable transit service for more than 700,000 customers a day throughout the Washington, DC area. The system is the second busiest in the United States, serving 86 stations in Virginia, Maryland and the District of Columbia.


Metrorail Accessibility Features – All Metrorail stations and rail cars are accessible. Our stations feature accessible priority parking near station entrances, information on station pylons in Braille and raised alphabet, and extra-wide fare-gates, among other features. All stations have elevators and directional signs indicating elevator locations.


Rail cars feature gap reducers between the car and the platform, barriers between cars, priority seating for people with disabilities and senior citizens, and emergency intercoms accessible to wheelchair users that also include instructions in Braille and raised alphabet.


Phone: (202)-637-7000 / TTY (202) 638-3780


Metro-Bus – Metrobus serves the nation's capital 24 hours a day, seven days a week with 1,500 buses.


Metrobus Accessibility Features – All buses in the Metro fleet are accessible, with the ability to kneel or lower; all have either low floor ramps or lifts. Major stops, landmarks, and intersections are either announced by an automated stop announcement system or the bus operator. All buses feature two wheelchair securement areas and priority seating for senior citizens and people with disabilities near the front of the bus.


Phone: (202)-637-7000 / TTY (202) 638-3780


MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail.


Trip Planning:


By Telephone: 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative.


To confirm or cancel a trip, you can speak with a customer service representative or you can use our automated system. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.


Web Booking – To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. Choose the site below that will work for you:

Standard Web booking site

Text-only Web booking site


Metro Contacts by Topic

Our Office Location:  


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