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Washington Client Assistance Program
Jerry Johnsen, Director
The CAP is an advocacy program with the following services: provides information about the Division of Vocational Rehabilitation (DVR), the Department of Services for the Blind (DSB), Projects with Industry (PWI), and Independent Living Programs (ILP’s); cap staff will explain your rights and responsibilities as an applicant or client of these rehabilitation agencies; cap staff will work to solve problems through mediation and negotiation; CAP offers information about The Americans with Disability Act (ADA); offers individualized advocacy services including assistance with administrative proceedings. As a Vocational Rehabilitation Client you have the right to apply or reapply for vocational rehabilitation services (including the right to an evaluation to find out if you are eligible for services); be involved in planning your own rehabilitation program including making choices about service providers and vocational goals; appeal decisions made by your counselor with which you do not agree.