Wisconsin Relay Service

Address: 101 E. Wilson Street, 8th Floor
Madison, WI 53707
Phone: 608-234-4781 Email: jack.cassell@wisconsin.gov Website: http://www.wisconsinrelay.com/

Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the US Territories for local and/or long distance calls.

TRS providers – generally telephone companies – are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.

The Wisconsin Relay Service is a free service for all Wisconsinites, connecting individuals who are deaf, deaf-blind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year. Using the Wisconsin Relay is easy.

Either the hearing or the deaf person dials 711 to reach a specially trained operator known as a communications assistant (CA). The CA acts as an impartial, two-way “relay” in the conversation, reading messages typed on the TTY to the hearing person while typing responses on the TTY back to the deaf caller.

Relay users no longer need to memorize toll-free numbers to make a relay call. Simply dial 7-1-1 to connect with the state relay provider. Confidentiality for relay users and CA’s is assured by Federal Communications Commission (FCC) ruling.
TTY 711 or 800-947-3529
TELEBRAILLE 711 or 800-947-3529
Voice 711 or 800-947-6644
Voice Carry-Over (VCO) 711 or 877-490-3724
Speech-to-Speech (STS) 711 or 800-833-7637
Hearing Carry-Over (HCO) 711 or 800-947-3529
Spanish to English 711 or 877-490-3723
Spanish to Spanish 711 or 800-833-7813 900
Toll Call 900-230-7575
Customer Support 800-676-3777
(TTY) 800-676-4290 (Espanol) 888-269-7477
(CapTel) 866-670-9134
(CapTel – Espanol) 877-787-1989
(Speech-disabled only) 866-931-9027
(Voice Carry-Over only)

TRS Administrator
Jack R. Casell WI TRS
Contract Administrator Wisconsin Department of Administration
Division of Enterprise Technology
101 E. Wilson Street, 8th Floor
Madison, WI 53707-7844
608-234-4781 (Voice)
608-266-2164 (Fax)
jack.cassell@wisconsin.gov (Email)

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